Monday 28 July 2014

[Hotel Review] - Siloso Beach Resort (Deluxe Room), Sentosa, Singapore (5 - 8 Apr 13)

Location

Located along the Silosa beach on Sentosa Island, this hotel is close to the beach actions. There are several eateries and pubs along the beach, making this hotel a good spot for actions close by. It is however far from Resorts World Sentosa and the theme parks on the island.

Hardware

I checked into the hotel for a 4 day 3 night stay.  This is my 3rd time coming here, due to positive past experiences, I came back here for a relaxing staycation over the weekend. I am deeply disappointed with the condition of this hotel. It is heaven and earth from my previous stays.

The room was rather small with ageing and decapitated furniture. Upon entering the room, the corridor opens up to the bedroom. By the side of the corridor from the main door is the bathroom. The bath room is small but has both a walk in shower and a bathtub. There is a window that looks into the room from the bathtub. There used to be a curtain that allows more privacy or for guests to watch TV from. However this curtain is now replaced with tinted glass, defeats the purpose of placing the window there in the first place. There is beside the bathtub is a standard and small sink that does not allow much toiletries to be placed on the sink. Stains can also be found in the sink  Beside the sink is the walk in shower. The standard shower head of this room is in a bad condition. There are hardly any water coming out from the shower head. Next to the walk in shower is the toilet bowl . 
Small Bathtub
Walk in shower and the toilet bowl
Small sink
Opposite the entrance of the bathroom is the wardrobe. The door on the wardrobe is difficult to close and the wardrobe smalls. One can find a in-room safe hidden in the wardrobe as with most hotels. The small wardrobe is hardly sufficient to place more then 3 days worth of clothing.
Entrance and wardrobe
View of the entrance from the bedroom
In the bedroom is the standard queen size bed, which is placed in front of the TV. The sleep quality on the bed is decent, but do not expect a great sleep on it. The TV is placed on a table, which extends from the minibar next to the wardrobe. The minibar is pathetic with nothing placed in it. I guess most of the patrons find the drinks to be expensive, hence there is no point in stocking up the minibar. There used to be an in room couch for relaxation, by the huge window that faces the beach but has been removed. Giving the room a false sense of spaciousness. Facilities in room and around the hotel seemed lack of maintenance. It is very different from the last time i came here. Inside the bedroom , I can see deteriorating wallpaper. The hotel also stripe the carpet away, replaced by wooden floorings. However the floorings has alot of scratches and drag marks on it. The only saving grace inside the room is the stunting sea view. that is about all that is good in the room. 

Queen Size bed
Small TV in front of the bed
Degrading furnitures
Scratches on the floor
Peeling wallpaper
The only place that is great in this property is the swimming pool, it is wonderful with tall waterfall and the pool is huge. During our stay, there is this loud music that blasts from the beach club opposite, the loudness of the music did not stop until 4am! When I checked with one of the staff, they gave the very standard answer of "the hotel is working with the owners of the club to keep the decibels down at night". Sound proofing could have been better if they seriously think that the club will affect the stay of the guests. 

Heartware

Breakfast was horrible throughout the 4 days. There are only minor variation to the menu and that is about all. Service is almost non-existence around the hotel. The staffs at the restaurant were seen talking amongst themselves when their supervisor was not looking instead of clearing plates. 

The check in staffs looked angry and unapproachable. They kept interaction with guests to a minimal giving me a feeling that they just wanted to get rid of the guests and continue with whatever they are doing.

The hotel boasts itself to be eco-friendly, more like a false front they use to conceal the cheapness of the owners. Everywhere seemed to be falling apart, from the fixtures in the room to the areas around the hotel. It seemed like the hotel is very poorly maintained. Even the towels they provided in room feels cheap.

Overall


This so-called 4 star hotel that gives me the feel of a 2 star service and quality. The only thing good about this hotel is the pool and the view, as well as the location. If that is important to you, then by all means stay here. if not, go elsewhere, where one can find more value.

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