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| SQ uses A330-300 on their SIN-DPS route |
On The Ground
SQ948
SQ uses both terminal 2 and 3 in Singapore Changi Airport for its outbound flights to anywhere else in the world. SQ uses Terminal 2 for regional flights and Terminal for outbound flights to anywhere else in the world. The flight bound for Bali departs from Terminal 2.
There are several dedicated rows for SQ in the terminal, mainly rows 1 - 4. Row 3 is dedicated to passengers whom has checked in online flying to anywhere in the region. As we had done our check in online, this row is where we drop our luggage. There are 2 sections to this section, one for drop off of luggage for passengers who prefers to print their own boarding pass and tag their luggage at the machines outside the queue in the row. The other section is for passengers who prefer to have a ground staff checking their luggage in. We opted for the assistance in checking in. As the queue were pretty short, we got checked in pretty swiftly be the ground staff.
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| Curbside at Changi Airport Terminal 2 |
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| Passengers checked in online will need to approach Row 3 to drop off their baggage |
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| Self-service kiosk for printing of boarding pass before dropping off baggage at the counters behind |
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| Pretty empty check-in counters for passengers whom checked in online |
Changi Airport airside is like a shopping mall. There are no lack of shopping from luxury brands to the more affordable range brands. There are several gardens around the airport spread across 3 terminals as well as cinemas and rest areas. Most of the rest areas are facing the tarmac for passengers to rest and do some plane watch while waiting for their flights.
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| Shopping in Changi Airport |
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| Duty free shopping |
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| SQ departs from gate F54 |
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| Entrance to the waiting room |
SQ949
The new Denpasar International Airport was opened in 2013. The terminal building still looks new despite being about 3 years old. To gain access into the terminal building, security personnel matched the tickets of passengers with their passport. SQ uses half of Row C (C5 to C12) for their passengers flying out of DPS. 3 counters are dedicated to Business Class passengers and 2 counter are dedicated to passengers whom have done their check in online. As we were early for our flight, there is no one in the queue and we did not have to wait for our turn. The ground staff at the counter acknowledges our online check in and process our check in very quickly and briefed us on our boarding time and gate number.
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| Denpasar Airport new terminal |
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| Curtsied of Denpasar Airport |
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| Denpasar Airport |
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| Denpasar Airport |
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| Inside Denpasar Airport terminal |
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| Flight information |
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| Very empty check-in counter at row C |
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| Internet check-in counter |
Once cleared immigration, passengers are made to walk through duty free shop before arriving at a part of the airside where one can find duty free shopping. There are some luxury brand shops and mostly shops selling overpriced Balinese souvenirs. There are limited eateries around in the airside of the
terminal.I particularly liked the queue system of Y-class in DPS airport. Passengers are grouped by row numbers and there are lanes for passengers to queue up according to the group they are assigned to. This makes boarding very efficient and boarding queue seem shorter.
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| Through the aerobridge |
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| Pursuers waiting to welcome passengers onboard |
The Cabin
SQ uses A330-300 for both legs of the flight plying between SIN and DPS. The aircraft is configured to take up 30 passengers in J-Class and 255 in Y-Class. The Economy class is further divided into 2 sections, each with its own colour theme. The forward section of Y-Class has a brighter theme, attributed to the use of turquoise colour in the seat with light brown. The aft section of Y-Class is decked in beige and dark orange seats. The forward gives passengers a lighter and brighter feel, while the aft section gives passengers a more warm and cosy feel. Y-Class is configured with 2-4-2 seating arrangement.
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| Forward Y-Class cabin |
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| Aft Y-Class cabin |
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| Cabin ambience lighting |
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| Seat belt sign and overhead reading light |
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| Peeking into J-Class |
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| Aircraft safety card |
The lavatory in Y-class is rather standard. As with most airlines, the lavatory in Y-class tend to be a tad cramp. The lavatory onboard both SQ948 and SQ949has the standard fixtures. I particularly like the step level which opens the trash bin cover by the sink. I thought this is a nice touch. The lavatory is well lighted with what the airline terms as "Hollywood-style" mirror. SQ provide more standard amenities in its Y-class lavatory. Amenities such as handsoap, mouth wash, hand moisturiser and eau de toilette are available onboard SQ Y-class lavatories. These amenities are more that what most airlines offer in their lavatories. On top of these amenities, santry pads, combs, toothbrushes are also available in the Y-class lavatories. Most airlines these days do not provide toothbrushes onboard, I am glad SQ still provides these additional amenities.
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| Toilet Bowl |
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| Hand cream and Eau de toilette |
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| Mouthwash |
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| Basin |
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| Step pedal to open the trash bin cover |
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| Well stocked toilet paper |
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| Additional amenities which is not seen in most airlines these days |
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| Lavatory compartment |
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| "Hollywood-styled" mirrors |
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| Hook on the door of lavatory |
The Seat
The seat in Y-Class is comfortable, with a generous seat pitch of 32" and a width of 19". There are a total of 255 seats in the Y-Class split into 2 sections. A small cup holder and a compartment is found behind each seat, providing more storage space for its passengers. The seat also has an AV jack, a USB port and an outlet for one to plug in their iPod to enjoy music from their personal lifestyle device. The seat pocket is rather generous, with 2 large pockets and 1 small pocket providing ample space for passengers to store their stuff. The legroom is great for Y-Class, and I have sufficient leg room for stretching. The seat also has a sliding bi-fold tray table which provided space for passengers sitting in the window to gain access to the aisle without disturbing passenger sitting at the aisle too much. There is also a vanity mirror on the tray table. The headphone jack is located on the armrest, above a power socket for passengers to charge their lifestyle gadget.
Meal
As with most other airlines that has a relatively short flight time, time is critical for the pursuers especially on a near full flight. The pursuers sprung into action as soon as the seat belt sign has been turned off. They went around preparing for food like clockwork, hoping to beat the time and get the food to all the passengers within the short flight time.
SQ948
I guess the safest meat to serve in this region has got to be chicken and fish. The options for this flight we had was pan seared fish or curry chicken. I had the curry chicken. The chicken tasted tender and the spice in the curry wasn't too overpowering. When eaten with the rice, the curry is very delicious. My only qualm is there is too little of the delicious curry for the bed of rice. My friend opted for the fish. I was told the fish tasted fresh and the seasoning on the fish is just perfect. Also on the menu was a salad for starter (nothing fantastic, the dressing was "normal") and chocolate mousse for desert. I find the chocolate mousse to be a tad too sweet for my liking. The pursuer went around serving coffee and tea after all the passengers got their food. Pursuers also went around serving drinks.
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| Dinner is served |
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| Curry chicken with brinjal |
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| Fish with potato |
SQ949
The options for this leg of the flight is again restricted to chicken and fish. Both my friend and I opted for the chicken. The chicken was dressed in spicy rendang sauce served with rice over a bed of long beans, carrots and cauliflower. The rendang chicken is a little dry, but the level of the spicy is just nice, perfect for passengers who are not used to taking spicy food. Both starters and desert are the same as the previous flight.
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| I was given 2 buns and 2 desert by the friendly pursuers |
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| Chicken Rendang for dinner |
Service
SQ948
The service onboard this leg is much much better than my outbound flight. From the moment we stepped onboard the flight, the pursuers asked if we needed help with our carry ons, to the dinner service, when the pursuers asked if the food was alright and if we needed to top up our drinks. The pursuers tried their very best to accommodate to our request. We requested to change seat prior to taking off and were assisted by the pursuers in securing our new seats. The pursuers have warm personality and occasionally popping by to ask if we needed more drinks. They were seen joking with my friends and other passengers during their free time. We were also given extra deserts by the pursuers as my friend complemented that they liked the desert. The pursuers felt sincere in their service onboard SQ949.
Overall
SQ provided very comfortable flight on their seats even in Y-Class. The cabin decor felt warm and cosy and the amenities found in the lavatories are a notch above their competitors. The pillow found on the seat is large for Y-Class and the fleece blanket gives Y-Class passengers a feeling of premium. Passengers will be spoilt for choices in the entertainment system, especially on a large screen (larger than most other airlines of the same class). The food is great onboard and very delicious. However the service was mixed, giving me a feeling that luck plays a huge part in determining if we got good service, depending on who served our aisle.
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| Sunset onboard SQ |
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